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LETTER TO THE EDITOR |
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Year : 2019 | Volume
: 32
| Issue : 1 | Page : 387 |
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Patient satisfaction and compliance in family: a comment
Beuy Joob1, Viroj Wiwanitkit2
1 Department of Sanitation, Medical Academic Center, Bangkok, Thailand 2 Department of Tropical Medicine, Hainan Medical University, Haikou, China
Date of Submission | 11-Sep-2017 |
Date of Acceptance | 10-Dec-2017 |
Date of Web Publication | 17-Apr-2019 |
Correspondence Address: Beuy Joob Department of Sanitation, Medical Academic Center, Bangkok Thailand
Source of Support: None, Conflict of Interest: None | Check |
DOI: 10.4103/mmj.mmj_631_17
How to cite this article: Joob B, Wiwanitkit V. Patient satisfaction and compliance in family: a comment. Menoufia Med J 2019;32:387 |
Body
We read the article on 'Patient satisfaction and compliance in family practice' with great interest [1]. Alkot et al. [1] concluded that 'Patient satisfaction as a method of evaluating health services is essential and satisfaction with delivered services is important'. Many factors affect compliance – for example, the patient, the disease, the regimen, the physician, and the healthcare system [1]. We would like to share ideas on this report. Indeed, the satisfaction is an important indicator for monitoring the service in medicine. Nevertheless, it should be noted that medicine is not the same as other service business. Sometimes, the practitioner must perform according to standards, and this might not be satisfied by the patients. In addition, the satisfaction does not mean quality. For example, in the ISO 9002-certified medical unit where satisfaction is an important indicator, the problem of management and error can still be seen at a high rate [2].
Financial support and sponsorship
Nil.
Conflicts of interest
There are no conflicts of interest.
References | | |
1. | Alkot M, Alshazly H, Abdel Wahab HA. Patient satisfaction and compliance in family practice. Menoufia Med J 2017; 30:76–80. |
2. | Wiwanitkit V. Types and frequency of preanalytical mistakes in the first Thai ISO 9002:1994 certified clinical laboratory, a 6-month monitoring. BMC Clin Pathol 2001; 1:5. |
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