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LETTER TO THE EDITOR
Year : 2019  |  Volume : 32  |  Issue : 1  |  Page : 387

Patient satisfaction and compliance in family: a comment


1 Department of Sanitation, Medical Academic Center, Bangkok, Thailand
2 Department of Tropical Medicine, Hainan Medical University, Haikou, China

Date of Submission11-Sep-2017
Date of Acceptance10-Dec-2017
Date of Web Publication17-Apr-2019

Correspondence Address:
Beuy Joob
Department of Sanitation, Medical Academic Center, Bangkok
Thailand
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Source of Support: None, Conflict of Interest: None


DOI: 10.4103/mmj.mmj_631_17

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How to cite this article:
Joob B, Wiwanitkit V. Patient satisfaction and compliance in family: a comment. Menoufia Med J 2019;32:387

How to cite this URL:
Joob B, Wiwanitkit V. Patient satisfaction and compliance in family: a comment. Menoufia Med J [serial online] 2019 [cited 2019 Aug 23];32:387. Available from: http://www.mmj.eg.net/text.asp?2019/32/1/387/256133



Body

We read the article on 'Patient satisfaction and compliance in family practice' with great interest [1]. Alkot et al. [1] concluded that 'Patient satisfaction as a method of evaluating health services is essential and satisfaction with delivered services is important'. Many factors affect compliance – for example, the patient, the disease, the regimen, the physician, and the healthcare system [1]. We would like to share ideas on this report. Indeed, the satisfaction is an important indicator for monitoring the service in medicine. Nevertheless, it should be noted that medicine is not the same as other service business. Sometimes, the practitioner must perform according to standards, and this might not be satisfied by the patients. In addition, the satisfaction does not mean quality. For example, in the ISO 9002-certified medical unit where satisfaction is an important indicator, the problem of management and error can still be seen at a high rate [2].

Financial support and sponsorship

Nil.

Conflicts of interest

There are no conflicts of interest.



 
  References Top

1.
Alkot M, Alshazly H, Abdel Wahab HA. Patient satisfaction and compliance in family practice. Menoufia Med J 2017; 30:76–80.  Back to cited text no. 1
    
2.
Wiwanitkit V. Types and frequency of preanalytical mistakes in the first Thai ISO 9002:1994 certified clinical laboratory, a 6-month monitoring. BMC Clin Pathol 2001; 1:5.  Back to cited text no. 2
    




 

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